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... the loss of focus on the customer as a human being is probably the simple most important fact about the state of service quality in the Western world today!

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Conference Speaking Services and Workshops

Service Management's founder, Ken Parson, speaks on topics that highlight the importance of providing excellent, memorable customer experiences.

His presentations are designed to inspire, inform, and provoke discussion on understanding the expanding business philosophy of utilizing the power of providing an emotional customer experience. The core of his messages is always to help companies embrace the totality of the customer experience, which requires a fundamentally different mindset and abandonment of old paradigms.

Conference Speaker and Workshops

This would include a speech in line with Conference Speaker Topics, and then an additional workshop(s).

.... the loss of focus on the customer as a human being is probably the simple most important

fact about the state of service and service management in the Western world today.