____________________________________________________________________
... how are you keeping informed on the topics of customer service delivery?
Better yet, how do you keep staff thinking about the importance of
delivering the best possible service on a daily basis?
delivering the best possible service on a daily basis?
_____________________________________________________________________
Service Management Newsletter
Service e-Bulletin
Service e-Bulletin
Since publishing our first issue, in June 2001, the guiding principle is always to
produce an insightful monthly read. One you can use to help improve or fine-tune
your customer service delivery. Not only is it a "good read," but it's short and focused,
giving you articles, service tips and educational ideas you can use to stay on top of customer service issues.
produce an insightful monthly read. One you can use to help improve or fine-tune
your customer service delivery. Not only is it a "good read," but it's short and focused,
giving you articles, service tips and educational ideas you can use to stay on top of customer service issues.
Our newsletter delivers:
• Thought-provoking perspectives that reinforce the point that memorable customer service experiences start
with each customer service representative
• Insights and information on how to to create those memorable experiences
• Essential strategies on how to execute and deliver exceptional service
• Motivate staff to realize that delivering quality service impacts customer retention, loyalty, and satisfaction,
which contributes to increased revenue
which contributes to increased revenue
Read a sample newsletter and see what else is included
Service e-Bulletin
Request our monthly Service e-Bulletin and keep on top of
Customer Service issues, events, courses and seminars.
It's absolutely FREE
___________________________________________________________________________________________________________
If at anytime you wish to unsubscribe, we provide a one-click instant unsubscribe feature.
Service Management's Customer Service statement: e-mail lists are not rented out or shared with anyone.
If someone else has used our online subscription form to add your address, we apologize. Non-subscribers will be removed from the e-mail list.
Bonus: try 4 free issues and receive
- Survival Check -
A Customer Retention Evaluation Tool
Evaluate your company's Customer Retention capabilities in 7 key areas
Customer Focus Organizational Processes
Employee Improvement Training & Development
Measurement / Feedback Continuous Improvement
Internal Communications
- Survival Check -
A Customer Retention Evaluation Tool
Evaluate your company's Customer Retention capabilities in 7 key areas
Customer Focus Organizational Processes
Employee Improvement Training & Development
Measurement / Feedback Continuous Improvement
Internal Communications
Leadership in Customer Experience Management
