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We operate in an experience-led economy, where emotional engagement with a brand is as important to success as the product or service itself.
I can help you to:
- Enrich the promise of your brand?
I can help you to:
- Enrich the promise of your brand?
- Differentiate your offer from competitors?
- Build your customer loyalty?
- Build your customer loyalty?
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About Us
Established in 2001, by founder and president Ken Parson, , Service Management International is an advisory, consultancy company that focuses solely on assisting organizations retain customers, build market share, and improve the performance of the entire work force, so they develop a culture of delivering extraordinary on-brand customer experiences.
We are committed to our Vision of being the leader in the business philosophy of Customer Experience Management, CEM, and to help those who see a branded customer experience as the driving force to grow their business and expand their market share.
We take a strong, multi-disciplinary approach to customer experience strategic design and implementation. We provide organizational recommendations and blueprints for innovative customer-centric programs, as well as education and communication plans to inspire and empower employees in delivering great customer experiences at every customer touch point.
Our goal is to help our clients create new value and differentiate their value proposition by providing consistently excellent branded customer experiences.
Service Management has four main activities:
• Strategic Guidance for Branded Customer Experiences
Helping you establish strategies using unique methodologies to create an on-brand
Customer Experience and generate more revenue.
Customer Experience and generate more revenue.
• Research
Thought-leading research to keep you at the forefront of new developments in
Customer Experience Management. In addition, individual research with organizations'
customers with a particular focus on Customer Emotions.
Customer Experience Management. In addition, individual research with organizations'
customers with a particular focus on Customer Emotions.
Internal Customer Service Culture Audits
Customer Experience Reviews
• Education
A range of highly innovative in-house and public educational events to equip your
organization with the tools and techniques to enhance your Customers' Experiences
of conducting business with you.
organization with the tools and techniques to enhance your Customers' Experiences
of conducting business with you.
• Conference Speaking Services
Providing accomplished conference and keynote speaking services for your events.
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Leadership in Customer Experience Management